Support

Contact Us

The fastest way to reach the Fantera team is by email. Write to us and include your registered phone number or email, the device you’re using, and a short description of what you need.

Response time. We aim to respond to every message within two business days. Requests that involve account access or a safety concern are prioritized.

Report Content or a User

Fantera is a community, and we take reports seriously. You can report offensive content or an abusive user in two ways:

• In the app.Open the profile of the person you want to report, tap the “…” menu, and choose Report or Block. Every post, photo, clip, poll, and reply has the same “…” menu. In crew chats, press and hold a message and choose Report message. Blocking a person hides their content from you, prevents them from contacting you, and ends any tags or mentions between you. If someone tagged you on a post, the banner on that post lets you approve or remove the tag; your settings (Settings → Tags and mentions) decide who may tag or mention you at all.
• By email. Write to support@fantera.net with a description of the content or account and, if you can, a screenshot. We review reports and take action under our community standards.

For our full rules on acceptable content and how moderation works, see the community standards in our Terms of Service.

Remove an Intimate Image of You

If a photo or clip on Fantera shows you in an intimate way and was posted without your consent — real or a digital forgery — use Take It Down. No account is needed, you never send us the image, and we act within 48 hours of a valid request.

Copyright

To report content that infringes a copyright you own or represent, or to send a counter-notice if your content was removed by mistake, use Copyright complaints.

Account & Data Requests

You can manage your account and your data directly in the app under Profile → Data Rights, including downloading a copy of your data and deleting your account. For details on deletion, see our Account Deletion page. To make a privacy request by email, write to privacy@fantera.net.

Common Questions

I didn’t get my sign-in code.

Verification codes arrive by SMS or email within a minute or two. If your code doesn’t arrive, request a new one, check that your number or email is correct, or switch between SMS and email on the sign-in screen. Standard carrier message and data rates may apply to SMS. See our SMS Terms.

What is FNR?

FNR is a rewards point you earn for fan engagement. It has no cash value, cannot be transferred or redeemed for money, and resets at the start of each athletic season. See Terms of Service, Section 5.

How do I redeem FNR for merchandise?

Open the Shop tab and choose Merch. Pick an item (and a size), add or confirm your shipping address, and tap Redeem. The FNR leaves your wallet when the order is placed. Every order is listed under Orders at the top of the Merch page. Merchandise ships by USPS to U.S. addresses only, and there is never a charge for the item or for shipping.

Where is my order?

Open Orders on the Merch page and tap the order: it shows its status and, once it ships, the tracking number. You get an in-app notification when it ships and when it is delivered. If it is late, damaged, or wrong, message @fantera from the order screen or email support@fantera.net within 14 days of delivery. See Terms of Service, Section 6A.

Can I cancel or return an order?

You can cancel from the order screen until we buy the postage label, and the FNR returns to your wallet. After that, message us and we will cancel if it has not shipped. We replace items that arrive damaged, defective, or wrong; we do not take returns or exchanges for size or preference, and rewards are never exchanged for cash. FNR from a season that has already reset is not returned on cancellation.

How do I stop SMS messages?

Reply STOP to any Fantera text. You can still sign in using email verification. See our SMS Terms.